Since opening Mochablue in 2006 this is a question that I get quite often. This is the top 3 so to speak… do I ever get responses that are not within our realm of services? Of course! Will we complete the tasks if they fall in that category? Unfortunately no – services deemed ethical, non-harmful, well intentioned and legal (of course) we will do our best to assist. Who’s the we in Mochablue? Myself and a great team of assistants that help me from time to time when needed. (future blog item!)
1-Consult with clientele to determine how and if Mochablue may assist with their needs – from concierge services (making arrangements, research, home management services, organization services, errands, personal assistance) to event and wedding planning (design, timeline development, vendor/partner referrals, budget management, execution of event). Ours services assists our clients in maximizing their time so they can focus on living life rather than attempting to do activities they do not enjoy nor have the time or energy to do themselves.
2- Networking/Marketing for myself and my clients. This is an area where due to the type of profession (social!) I have to be out in the community meeting and educating people on what benefits a concierge service can be.
a) Overall management of for the ‘mochabook’ which my clientele may tap into whenever they need. It includes passing on key partner cards and information for services to be offered to my clients.
b) Affiliation with key associations and organizations to promote my respective businesses and gain ‘perks’ for being a member with those same organizations to pass on to my clientele. One example is ticketing for shows and theater. Our group gains access to certain productions, receives the best seats available for a price of course to provide a particular experience – special requests, coordinating the evening, little unexpected surprises…
c) Maintain connections and build relationships with other fellow concierge/event planning firms as well as preferred partners in the Twin Cities and beyond
3) Manage the daily business operations, client requests, marketing/social marketing needs (ezine, blog, newsletter etc), responding back to emails and phone calls. Check with our business partners on progress of their work is satisfactory to client.
